American Golf (Trading) Limited - Anti-slavery and Human Trafficking Policy
Working to eradicate modern slavery in our supply chain
Working to eradicate modern slavery in our supply chain
This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, casual workers, volunteers, agents, contractors and suppliers. American Golf (Trading) Limited strictly prohibits the use of modern slavery and human trafficking in our operations and supply chain.
The majority of our business comprises of the retail of product supplied by globally recognised third party brands. The brands are aware of their obligations to source ethically and in accordance with the principles at the heart of the Modern Slavery Act and we monitor the modern slavery statements of our key brands. Our own label business accounts for around 5% of our sales and we are committed to ensuring that all our suppliers operate in line with our ethical standards. The relationships we have with suppliers and the core values at the heart of our business are vital in tackling modern slavery. We have and will continue to be committed to implementing systems and controls aimed at ensuring that modern slavery is not taking place anywhere within our supply chain. We expect that our suppliers will hold their own suppliers to the same high standards.
Modern Slavery and Human Trafficking Definition
Modern slavery is a term used to encompass slavery, servitude, forced and compulsory labour, bonded and child labour and human trafficking. Human trafficking is where a person arranges or facilitates the travel of another person with a view to that person being exploited. Modern slavery is a crime and a violation of fundamental human rights.
Commitments
We are a company that expects everyone working with us or on our behalf to support and uphold the following measures to safeguard against modern slavery:
Our due diligence processes
To uphold our commitments, it is important that we strive to better understand and manage our complex supply chain. We take a risk based approach to our contracting processes and keep them under review. We assess whether the circumstances warrant the inclusion of specific prohibitions against the use of modern slavery and trafficked labour in our contracts with third parties. Using our risked based approach we will also assess the merits of writing to suppliers requiring them to comply with our Code of Conduct, which sets out the minimum standards required to combat modern slavery and trafficking. As part of our ongoing risk assessment and due diligence processes we will consider whether circumstances warrant us carrying out audits of suppliers including visits to factories and identifying second tier suppliers to ensure their compliance with our Code of Conduct.
If we find that other individuals or organisations working on our behalf have breached this policy we will ensure that we take appropriate action. This may range from considering the possibility of breaches being remediated and whether that might represent the best outcome for those individuals impacted by the breach to terminating such relationships.
Updated 31st January 2023
We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.
Please note that we do not provide free returns. To return unwanted items back to American Golf, please pop a note inside the package detailing your order number, full name and whether you would like a refund or exchange. To qualify for a return, please ensure the item is unused and in the original condition with all tags/stickers attached
Golf Returns
Unit 1 - 4,
Priestley Road,
Wardley Industrial Estate,
Worsley,
Manchester,
M28 2LY
United Kingdom
*We recommend that you use an established courier company, with a tracked delivery service.* If you have paid with Credit or Debit card you can return your item to one of our stores. We will contact you once the item(s) have been received back to advise that the refund/exchange has been completed. Any goods that do not meet our returns terms and conditions will be shipped back to you.
To make your orders as secure as possible, all of our deliveries require a signature (currently not applicable due to Covid). If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 9am and 5pm (GMT) on weekdays.
Unfortunately, once your order is placed we are unable to cancel or make any amendments. To return unwanted items back to American Golf, please pop a note inside your package detailing your order number, full name and whether you would like a refund or exchange. For more information about returning your item, please visit our Returns and Refunds page. *If you have paid with Credit or Debit card you can return your item to one of our stores.