Powakaddy Warranty Terms and Cross Border Sales

Warranty Terms

  1. With effect from January 1st 2017, PowaKaddy International Limited (‘PowaKaddy’) of Castle Road, Sittingbourne, Kent ME10 3RN provides to the purchaser of any new PowaKaddy product (the ‘Product’) purchased from an authorised retailer in the United Kingdom or Ireland ‡ a Manufacturer’s Limited Guarantee against inherent defects for the period, and on the exclusions and conditions, set out hereafter:

  2. The “Standard” (also called “Full“) guarantee is subject to the following exclusions:
    1. Accidental damage, customer misuse or neglect.
    2. Abnormal wear and tear.
    3. Rental or other commercial use.
    4. Unauthorised modification to the Product.
    5. Faulty repairs by consumer or unauthorised agent.
    6. Failure to follow battery charging instructions, including discharging a battery to lower than 8 volts.
    7. Removal of or defacing Serial Numbers from any item invalidates the warranty.

  3. The following conditions apply:
    1. PowaKaddy’s Standard warranty scheme covers manufacturing defects that occur through normal use on an Electric Trolley.
    2. Any breakage caused by accidental damage or as a result of abuse and misuse or commercial use is not covered.
    3. Under this scheme, PowaKaddy will, at its own option, repair or replace the defective product or part free of charge.
    4. PowaKaddy reserves the right to inspect or test any Product claimed to be defective.
    5. The period of guarantee commences on the date of purchase of the Product. Proof of purchase and purchase date will be required.
    6. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.
    7. Warranty registration at http://www.powakaddy.com/warrantyregistration/ within 30 days of purchase of an Electric Golf Trolley or Battery is required to ensure any claim can be processed promptly, without need for further proof of purchase.
    8. Warranty registration at http://www.powakaddy.com/warrantyregistration/ within 30 days of purchase is mandatory to qualify for the “5-Year Pro-Rata” and the “5-Year Full” warranty schemes.
    9. The guarantee is non-transferable and is only available to residents of UK and Ireland ‡. Customers living outside UK or Ireland should contact their retailer or local distributor.
    10. This guarantee is in addition to and does not affect the consumer’s statutory rights.

    Further information in respect of these statutory rights can be obtained from your local Trading Standards Department or Citizen’s Advice Bureau.

  4. In respect of the ‘5-Year Pro-Rata Warranty’ on Universal and Drop-In Lithium Batteries:
    1. The battery is covered by a 3-year standard warranty from the date of purchase.
    2. Proof of purchase will be required.
    3. In addition to this standard warranty, PowaKaddy offer a “5-year Pro-Rata” limited warranty on the battery that is only applicable to batteries sold into the UK ‡. It does not cover batteries sold from the UK to overseas countries ‡
    4. In order to qualify for this “5-Year Pro-Rata” limited warranty you must register at http://www.powakaddy.com/warrantyregistration/ with proof of purchase your warranty with PowaKaddy online ‡ within one month of purchase.
    5. If your registered battery fails with 3 years of purchase, PowaKaddy will replace it free of charge.
    6. If your battery should fail during the 4th year of ownership PowaKaddy will offer you a brand new replacement for 30% off the listed purchase price of the battery.
    7. If your battery should fail in year 5, a brand new replacement can be purchased for a 15% discount off the listed purchase price.
    8. This pro-rata transaction will incur a postage charge and must be transacted directly with PowaKaddy; not through your retailer or service agent.
    9. This guarantee is in addition to and does not affect the consumer’s statutory rights.

Cross Border Sales

PowaKaddy has an exclusive distributor that looks after the sales they have made in each of their franchised countries. This means that Warranties on products sold in one country are not transferable to another country because such contracts follow business‑to‑business transactions.

Retailers, especially online retailers, are therefore expected to make it clear that “out-of-country” sales only carry a “back-to-retailer” warranty. So, for example, a product purchased from the UK and shipped to the Ukraine will not be repaired under warranty in the Ukraine. It will have to be shipped back to the UK before being considered for warranty repair in the UK. PowaKaddy will not pay for this shipping because it is a breach of contract with their distributor. So consumers and sellers need to bear this in mind.

International regulations governing the transportation of lithium batteries mean that lithium batteries can only be handled by specialist carriers. Furthermore, these regulations also preclude these carriers from transporting potentially “faulty” or “failed” lithium batteries. Owners of companies in breach of these regulations are personally liable for breaches, as Amazon has recently found. This effectively means that buying a lithium battery from another country completely defeats the offered warranty in the other country because it cannot be invoked.

The PowaKaddy website will therefore not allow registration of out-of-country warranty purchases.

Buyers and sellers, please be aware.

Further information in respect of these statutory rights can be obtained from your local Trading Standards Department or Citizen’s Advice Bureau.