Returns and Refunds

Extended Returns Policy

At American Golf, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase from the American Golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.

Refunds

Refunds can be issued within 30 days of purchase, in line with our returns policy. Refunds will be issued back to the original payment method. For purchases made with gift cards or vouchers a credit will be issued back to the original gift card or e-voucher.

FREE in-store returns

Enjoy the convenience of FREE returns at any American Golf store. If something isn’t quite right, simply bring it back to one of our stores hassle-free and incur no shipping fees.

Online returns

Alternatively, you may return your items directly to our warehouse. Please ensure you enclose a returns note for any returns being sent directly back to our warehouse. A copy of our returns note can be printed by clicking here.

The cost of returning your purchase where we have sent the wrong item in error, or the item has arrived faulty / damaged will be refunded_. We recommend that you use an established courier company, with a tracked delivery service._American Golf will not reimburse any supplementary costs if you choose a delivery service other than the least expensive method.

Please find our returns address below and include a note stating your order number and the reason for your return.

Return Exclusions

You may return unused products in their original packaging and with the labels still attached within 30 days of receipt for a full refund. Unfortunately we are unable to accept the following goods for returns or refunds, unless they are deemed to be faulty.

• Packs of socks that have been split.
• Packs of gloves that have been split.
• Clothing where the label has been removed.
• Any socks, underwear or base layers that have been worn.
• Blister packs that have been opened.
• Goods can be examined as they would in store, but to obtain a full refund or exchange you must not switch them on, start using them or install and input any data/software. The goods must be returned ‘as new’ and in their original packaging.
• Any goods which have been supplied according to your particular specification, or which are personalised or custom built.
• Second hand, ex-display or ex-demo goods unless they were delivered faulty.

Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.

What are the next steps?

You now have two options to choose from, should you return back to the website (if you have returned your purchase back to your local store please see below):

• So that you receive the replacement goods as soon as possible, we advise that you place another order online as soon as you are aware that you will have to return the original purchase. This will minimise delay rather than having to wait for the goods to reach us and then be processed. Should you choose to use this method you should request a full refund of your original order when you send it back.
• In the case that you do not wish to place another order and would like a full refund, let us know and we will do this as soon as we receive your order back.

To enable us to deal with your return as quickly as possible, please find our returns address below and include a note stating your order number and the reason for your return.

american golf - Returns

Units 1-4, Priestley Road

Wardley Industrial Estate

Worsley

Manchester M28 2LY

United Kingdom

We begin to process returns as soon as they are received by our returns department. We will only issue a refund once the goods returned have been inspected and we are happy that the goods meet our returns terms and conditions. Depending on the nature of the return, goods may have to be sent to the supplier for inspection. We do everything we can to make this process as quick as possible.